June 2019 Inframark Customer First Newsletter

Special Edition

It’s hard to believe that two years ago we were dealing with Harvey. As time passes, the devastation becomes a memory. It’s important that we don’t forget the lessons learned so that we are prepared for the next one. At Inframark, we continually strive to refine our emergency plans specifically centered around hurricanes. We would like to take the opportunity in our June newsletter to share with you the steps we have taken to prepare in the event we are confronted with another storm.

Overall lessons learned:

1. “Hide from the wind; run from the rain”- the catchphrase used by storm experts:

Wind events typically have great destructive force for a limited amount of time. We secure items or hide them in secure areas. The wind passes and they are put back in service.

Rain events, as we all know, can be events that are just the opposite – depending on duration, they can appear normal, but can cause great destruction over a long period of time.

2. Assume nothing: Routes that have been safe for 50 years during Harvey were unavailable. Facilities that have been in operation for 50 years without any loss of service were 8 feet under water.

3. Social media: The fastest and most efficient manner for Communication. Just make sure you are listening to known, reliable sources.

4. Preparation is crucial, but recovery is critical: we work diligently to prepare for catastrophic events, yet we must have recovery plans as well.

Action Items:

1. All electrical generation devices have been load bank tested. This provides an accurate assessment as to the devices ability to supply electricity in an emergency. Deficiencies have been addressed.

2. While we have secured multiple fuel suppliers, we only have a limited number of portable electric generation devices. To ensure your facilities are able to run in a power outage, speak to your Account Manager about a dedicated generator standby contract.

3. We are investing in survival equipment which is strategically located throughout our service area to support our dedicated employees. This will allow our staff to serve you and not worry about their fundamental food and shelter needs.

4. We have established both Facebook and Twitter accounts that we will utilize to communicate emergency situations to our clients and customers.

5. We have been in contact with all the Offices of Emergency Management (OEM) departments of each county we serve. We have participated and registered with Fort Bend County as certified Emergency responders. This is not an option Harris, Brazoria or Montgomery counties offer.

6. All our communication systems are IP based; and, in the event of a catastrophic event in Houston, we can be up and running in either our Austin or Dallas operation centers within minutes.

7. In addition to the 350 Texas MUD employees that currently service you in the Houston area, Inframark has operations in Austin, El Paso, Dallas, Beeville, Kingwood, Pasadena, Oklahoma, Florida and Louisiana. If the need arises, we can mobilize an additional 200 operations staff to the Houston area for assistance.

We know many of our communities are still feeling and dealing with the effects of Harvey and the thought of having another storm is disheartening. We also know that during a catastrophic event, the safety and security of your loved ones are of paramount importance. While we can’t control the weather, we pledge all our resources to take care of your communities to the best of our abilities. That’s what neighbors do.

As always, please reach out and let Inframark know how we can assist you ( MUDCustomerService@inframark.com ).


Water Conservation

Dear Residents:

Harris County MUD 374 has been notified by West Harris County Regional Water Authority (WHCRWA) that Cypress Creek Lakes (CCL), as well as all subdivisions in Harris County, will have a limited supply of surface water allocated during the peak demand periods. Peak demand periods are usually May through September.

WHCRWA is an entity set up by the Texas Legislature to supply surface water from the City of Houston to the outlying suburbs. The reasoning is to decrease the use of ground water. The use of ground water is depleting the underground water supply consequently causing extensive subsidence in the area.

Previously during peak demand months, CCL has exceeded the WHCRWA committed amount. If CCL exceeds that allocation in the future, WHCRWA will shut off the flow of water. CCL will then have to rely on ground water and go on a Drought Contingency Plan. Go to the following link to view the Drought Contingency Plan:


With these water restrictions, it is imperative, that we are mindfully conservative as a community to reduce the use of water during these peak demand periods.

The bulk of water consumption in CCL is for irrigation and other outdoor uses. Please ensure that your irrigation systems are leak free.

Please try to limit your irrigation to no more than twice per week. Please disengage your sprinkler system during rainfall.

If you see a water leak anywhere in our subdivision please report it immediately. You may call Inframark 24 hours a day at 281-398-8211.

The irrigation of the flowers and grass in the common areas around the subdivision is supplied by the retention lakes. This non-potable water does not count towards our WHCRWA allocation.

This will require the cooperation of every resident.

Thank you.

Board of Directors for Harris County MUD 374

MUD 374 Property Tax Rate Lowered

Harris County Municipal Utility District 374’s Board of Directors voted October 11, 2018 to lower property taxes to 82 cents from the current 85 cents per one hundred dollar taxable value. HC 374 covers Phase 1 and Phase 11 of Cypress Creek Lakes. The reduction will still allow the district to maintain current facilities and operations. The taxable value of each individual property is set by Harris County Appraisal District so the amount of reduction will vary for each home. Each property owner will see this new rate reflected in their tax statement to be sent in December.


MUD 374 Board members