Author: HCMUD374

Severn Trent – North America
2002 West Grand Parkway North Suite 100
Katy, TX 77449
281.578.4200

Tuesday morning update:

Your Severn Trent crews have continued working 24/7 to address the devastating challenges presented by our current weather situation. More and more client facilities are unable to be safely accessed due to the high flood waters. Rest assured, we continue to make every effort to keep your facilities in compliance and operating normally. According to the weather professionals, we have more rain coming. We will continue working and letting you know the situation as new data becomes available.

A few data points for your consideration:

1. Limiting the amount of water used during this event is very helpful. The waste water plants in many areas are discharging effluent under water. We are still asking you to limit your use of water and do not flush you toilets until further notice.  We will inform you immediately when the situation is under control.
2. We have contacted the TCEQ and informed them of our challenges regarding sampling and reporting.
3. Unless you hear from an authorized ST Representative or official MUD Representative, your drinking water meets all drinking water standards and is safe to consume. There are many rumors and gossip about drinking water. We will immediately alert you if there are any issues with your drinking water. Please let me know ASAP if you hear/see any social media that reports otherwise. We will address.
4. We are in constant contact with the City of Houston and all the regional water authorities making sure the water provided is of excellent quality and meets all federal drinking water standards.

Our deepest condolences go out to all our customers and clients that are affected by this tragic event. Thank you for your patience and support.

Todd A. Burrer
Regional Director
Texas MUD Services
713.805.9232